Admittedly, the first time I used this product, I was petsitting, and at the mercy of whatever products were in the owner's shower. Luckily for me, the owner has great taste, and potentially was doubling as an Ella Bache representative. I couldn't get into this cleanser at all. It left residue on the skin, and I didn't feel like it was really getting into the pores. She encouraged me to try it again, but using the Ella Bache sponges to take the product off afterwards.
It was a revelation.
Next, I moved onto the ultimate test - removing makeup. The cleansing milk was fantastic in getting rid of my skin's impurities and actually helped to balance out my skin. I'm giving it one star less on account of the fact that you do need to have a washer, cloth, or sponges to really see the full benefits - which sometimes is not easy when travelling. But ultimately, a great product.